Who this policy applies to
Royal Choice Jewelry Atelier ("Royal Choice Store", "we", "us", or "our") operates this website and related shopping services. This policy explains how we handle personal data when you browse, create an account, place an order, make a payment, contact support, or otherwise use our services.
Data we collect
- Account information such as your name, email address, login details, and account status.
- Order and delivery information such as phone number, billing or shipping address, purchased items, invoices, delivery status, and support history.
- Payment-related references and transaction status supplied by our payment provider. We do not intend to store complete card credentials.
- Images, reasons, and messages you choose to provide for cancellation, complaint, return, or customer-support requests.
- Technical information such as IP address, device or browser information, access logs, cookies, session data, and security events.
- Preferences such as cart contents, wishlist choices, saved addresses, and communication selections.
Why we use personal data
- To create and secure accounts, authenticate users, and provide account features.
- To process orders, payments, invoices, delivery, tracking, cancellations, refunds, and customer support.
- To prevent fraud, abuse, unauthorised access, and other security incidents.
- To communicate service messages and, where permitted, marketing or collection updates.
- To improve products, storefront performance, accessibility, and customer experience.
- To comply with tax, accounting, consumer-protection, payment, cyber-security, and other legal obligations.
When we share data
We may share only the data reasonably required with service providers that help operate the store, including hosting and database providers, payment gateways, email services, cloud media storage, analytics or security services, and shipping or courier partners.
We may also disclose data where required by law, a court, regulator, law-enforcement authority, or to protect customers, our services, and legal rights. We do not sell personal data.
Payments
Online payments are processed by third-party payment providers such as Razorpay. Their processing is also governed by their own privacy and security terms. Our systems retain transaction identifiers, payment status, amount, and refund information needed to fulfil and reconcile an order, but are not designed to retain full card details.
Cookies and local device storage
We use cookies and browser or application storage for authentication, cart and wishlist continuity, checkout progress, preferences, fraud prevention, and core service operation. Disabling essential storage may prevent account, cart, checkout, or other features from working correctly.
Retention and security
We retain personal data only for as long as reasonably needed for the stated purposes, active accounts, transactions, disputes, fraud prevention, backups, and legal or regulatory obligations. Different records may have different retention periods.
We use reasonable administrative and technical safeguards intended to protect data. No internet service can guarantee absolute security, so you should use a strong password and promptly notify us of suspected unauthorised account activity.
Your choices and rights
Subject to applicable law, you may ask to access, correct, update, or erase personal data, withdraw consent where processing depends on consent, or raise a grievance about our handling of your data. Some information may need to be retained for completed transactions, tax, fraud prevention, disputes, or other legal requirements.
Contact support@royalchoicestore.com with the subject "Privacy Request" and enough information to verify the account and understand the request. We may request reasonable identity verification before acting.
Children
Our shopping service is intended for adults capable of entering a contract. A person under 18 should use the service only with the involvement and consent of a parent or lawful guardian. We do not knowingly seek to profile children or direct targeted advertising to them.
Changes and contact
We may update this policy to reflect service, legal, or security changes. The revised version will be posted here with a new update date. Contact support@royalchoicestore.com for privacy questions or grievances.